Regulation  

The new consumer duty is an opportunity to utilise data in a different way

  • Describe the impact of the consumer duty on the client/adviser relationship
  • Identify some of the changes providers will make to their relationships with clients
  • Explain how the client engagement will evolve
CPD
Approx.30min

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As such, it is an opportunity to develop longer-term strategies and systems capable of powering business improvement – thereby benefiting product providers, platforms, adviser firms and consumers alike. 

Adrian Boulding is director of retirement strategy at Dunstan Thomas

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CPD
Approx.30min

Please answer the six multiple choice questions below in order to bank your CPD. Multiple attempts are available until all questions are correctly answered.

  1. In what way could providers pose a risk to the adviser/client relationship?

  2. Firms will be expected to send out annual benefits statements in paper form, as in the past, true or false?

  3. What does the consumer duty say about the products clients are invested in?

  4. Digital onboarding should auto-save for the client, true or false?

  5. What do providers need to do regarding charges for high credit risk clients?

  6. The volume of data businesses have can be used to inform product selections and new product innovations, true or false?

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  • Describe the impact of the consumer duty on the client/adviser relationship
  • Identify some of the changes providers will make to their relationships with clients
  • Explain how the client engagement will evolve

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