Telephone manner: The adviser was friendly and polite. 5/5
Qualifications: CeMap 5/5
Payment method: The mortgage broker said an initial fee of £395 would be levied and an additional £250 once the shopper received a mortgage offer. 5/5
Guidance: The adviser said most lenders would be unlikely to remortgage the value required by the shopper, given that the shopper already has £220,000 outstanding. The adviser said “second charges are the same as first charge”, implying that the shopper will still struggle to reach her target. 3/5
Knowledgeable: The shopper offered good advice on mortgages, although slightly less detailed compared with other advisers. 3/5
Website: https://www.edisonfordifa.co.uk/
Email: moon@edisonfordifa.co.uk. 5/5
Verdict: The shopper found this conversation very useful, but wanted the adviser to provide some more information on whether selling the property was the only solution.
Total score: 31/35
Adviser: L&C Mortgages (independent)
Address: Beazer House, Lower Bristol Road, Bath, BA2 3BA
Speed of response: The adviser picked up after three rings. 5/5
Telephone manner: The adviser appeared disinterested. 2/5
Qualifications: CeMap. 5/5
Payment method: The adviser said that the company would levy no fees on the shopper. 5/5
Guidance: The adviser gave the shopper an overview. He asked her some questions about her personal situation and previous mortgage. He did not provide as much information as the other advisers. 3/5
Knowledge: The shopper could not tell whether the adviser had good knowledge or not, as the discussion lacked several of the details that the other advisers offered. 2/5
Website: https://www.landc.co.uk/
Email: josh.tucker@landc.co.uk. 5/5
Verdict: This adviser did not enter into a detailed discussion on the various options facing the shopper, compared with the other advisers.
Total: 26/35
