NatWest Intermediary Solutions has unveiled its newly redesigned adviser website, which boasts augmented features for greater functionality and user experience.
The provider claims the new site has streamlined the registration and login process and enables brokers to submit business and access a number of tools.
These include its LiveTALK instant messaging service, an affordability calculator, a ‘real-time’ mortgage application tracker and its new A-Z of lending criteria.
Sarah Taylor, head of service development at NatWest Intermediary Solutions, said: “Our research showed that one of the key reasons that brokers visit our website is to find an answer to a query about criteria. So, we have introduced a new A-Z of lending criteria that provides a comprehensive run-down of many of the common policy queries that get raised.
“Another common reason for a visit is to check on processing timescales. We have included an overview of these on the home page so that intermediaries can quickly find [this] information.”
The site also allows intermediaries to download sales literature, forms and guides, plus an up-to-date list of current mortgage deals.
There is no change to the URL, which is intermediary.natwest.com. Brokers can continue to use their existing log in details.
Alex Reynolds, IFA at London-based Advies Private Clients, said: “Their old website was quite basic, but it did the job. The new website looks better. I have had a good experience with NatWest. Their LiveTALK facility in particular is a very good way of getting quick answers. NatWest is not a yes or no lender, but exercises a degree of flexibility.”
