In Focus: 10 years of RDR  

How RDR has shaped the consumer duty

  • Explain how RDR regulation relates to the consumer duty
  • Describe the problems RDR was designed to fix
  • Identify the remaining challenges the consumer duty is seeking to fix
CPD
Approx.30min

The overarching consumer principle, that a firm must act to deliver good outcomes for retail customers, is a reflection of that aim.

The objectives of a retail market where information for consumers is clear, simple and understandable, and consumers themselves are capable and confident are direct precursors to the consumer understanding and product and service design outcomes of the consumer duty.

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And the cross-cutting rules to act in good faith, to avoid foreseeable harm and enable and support retail customers to pursue their financial objectives, reflect the goal that firms should be soundly managed, adequately capitalised and treat their customers fairly.

None of these objectives is surprising, none of them should be new to firms doing their best within the industry.  

But the difference is in the way the regulator articulates and supervises them. And the difference this time is that rather than focusing on one sector, the consumer duty cuts across all retail financial services, because the intended result should be the same across the board, and should result in future-proofing the rules for what might lie ahead. 

Alison Gay is senior public affairs consultant at the Lang Cat and a former senior associate at the FCA

CPD
Approx.30min

Please answer the six multiple choice questions below in order to bank your CPD. Multiple attempts are available until all questions are correctly answered.

  1. What did a post-implementation review of the RDR and the FAMR in 2020 conclude?

  2. What does the author describe as the most obvious difference between the RDR and consumer duty?

  3. Which of these was implemented as part of the RDR?

  4. The regulator’s aim with RDR was to create a principles-based regime in which firms must act to deliver good outcomes for their clients. True or false?

  5. What prompted the Treasury to launch the FAMR review in 2015?

  6. The consumer duty is a new piece of work that has no roots in previous campaigns or reviews. True or false?

Nearly There…

You have successfully answered all the questions correctly, well done!

You should now know…

  • Explain how RDR regulation relates to the consumer duty
  • Describe the problems RDR was designed to fix
  • Identify the remaining challenges the consumer duty is seeking to fix

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