In Focus: 10 years of RDR  

Consumer duty: FCA provides clarity on products and services outcome

When it comes to how the FCA will assess and monitor a firm’s plans under the products and services outcome Wilson explained that there are a number of questions the regulator might ask a firm, such as:

  • How has the firm satisfied itself that its products and services are well designed to meet the needs of customers in the target market and that they perform as expected? 
  • How is the firm monitoring that the products and services are being correctly distributed to the target market? 

jane.matthews@ft.com

Article continues after advert