Financial advice has responded rapidly to the pandemic-driven digital transformation of operations, client interaction and shifting customer expectations.
As customer preferences change, individual demands have created opportunities for new, omnichannel services.
Big tech and digital disruptors have been transforming customer experience for years, shaping a new set of expectations from low cost, ‘always on’ accessibility and a personalised, unique service which is now permeating the financial services landscape.
Customer centricity and meaningful client interactions can be enhanced by digital tools and these digital directives are coming to define the financial services landscape.
But the immediate need to operate remotely during the pandemic meant that financial institutions fell back on the video meeting to replicate in-person touchpoints. In turn, the benchmark for customer services fell short of what was needed: digital innovation.
Hosted by FTAdviser in partnership with Unblu, this 50-minute webinar will bring together leading executives who are responsible for client management and digital innovation to discuss the trends, opportunities and challenges in digital client interactions, customer experience and reacting to seismic shifts in customer demands with digital tools.
SPEAKERS
Chris Loake, chief technology and operations officer at C Hoare & Co
Jens Rabe, chief operating officer at Unblu
Tara Palmer, chief operating officer at Kleinwort Hambros
Damian Fantato, deputy editor at FTAdviser
WHEN
Thursday, March 17 at 10am
To find out more and to register, click HERE.
