Consumer Duty

As financial services companies head towards a new way of working under Consumer Duty - the biggest regulatory change since the RDR, FTAdviser will bring you all the latest news, views and up-to-the-minute analysis you need to succeed after implementation.

Firms want better customer outcomes representation at board level

Firms want better customer outcomes representation at board level

Richards: ‘We must work together for our profession’

Richards: ‘We must work together for our profession’

Majority of advisers say consumer duty has been positive

Majority of advisers say consumer duty has been positive

FCA: deliberately opaque pricing impacts consumers

FCA: deliberately opaque pricing impacts consumers

Consumer duty played part in funds' slowed growth

Consumer duty played part in funds' slowed growth

Pair of directors appointed at Consumer Duty Alliance

Pair of directors appointed at Consumer Duty Alliance

More advisers looking at protection in wake of consumer duty, says Royal London

More advisers looking at protection in wake of consumer duty, says Royal London

Consumer Duty: 41% of customers notice no change since implementation

Consumer Duty: 41% of customers notice no change since implementation

Consumer duty: poor admin and customer service drive Fos complaints

Consumer duty: poor admin and customer service drive Fos complaints

Consumer duty: 'clear outliers' will be looked at by FCA

Consumer duty: 'clear outliers' will be looked at by FCA

Consumer duty: the path to compliance for closed products

Consumer duty: the path to compliance for closed products

Consumer duty's 'unintended consequence' is a wider advice gap

Consumer duty's 'unintended consequence' is a wider advice gap

Third of financial services businesses penalised in past year

Third of financial services businesses penalised in past year

Threesixty launches consumer duty self-assessments for firms

Threesixty launches consumer duty self-assessments for firms

Nearly 40% of vulnerable investors ‘falling through the cracks’

Nearly 40% of vulnerable investors ‘falling through the cracks’

Schroders says partnership will help it comply with consumer duty

Schroders says partnership will help it comply with consumer duty

Big banks offer sub-average savings rates despite consumer duty

Big banks offer sub-average savings rates despite consumer duty

3 things advisers should do to have 'right' consumer duty mindset

3 things advisers should do to have 'right' consumer duty mindset

Only 1% of firms have completed consumer duty board report

Only 1% of firms have completed consumer duty board report

Consumer duty guide to help firms ahead of deadline

Consumer duty guide to help firms ahead of deadline

ERC urges advisers to take action ahead of consumer duty deadline

ERC urges advisers to take action ahead of consumer duty deadline

Consumer duty closed products deadline looming: what next?

Consumer duty closed products deadline looming: what next?

Advisers tend to dismiss vulnerability if client is wealthy

Advisers tend to dismiss vulnerability if client is wealthy

Advisers speak to closed product providers before consumer duty deadline

Advisers speak to closed product providers before consumer duty deadline

Having a consumer-centric culture extends beyond regulatory requirements

Having a consumer-centric culture extends beyond regulatory requirements

IFAs still unclear on good customer outcomes

IFAs still unclear on good customer outcomes

Advisers come out on top with consumer duty implementation

Advisers come out on top with consumer duty implementation

'Clock is ticking' on consumer duty, FCA says

'Clock is ticking' on consumer duty, FCA says

Firms risk alienating consumers by ignoring vulnerability

Firms risk alienating consumers by ignoring vulnerability

Consumer support most challenging consumer duty outcome for advisers

Consumer support most challenging consumer duty outcome for advisers

‘There were rumblings consumer duty was going to be TCF – The Sequel’

‘There were rumblings consumer duty was going to be TCF – The Sequel’

Consumer duty taught advisers importance of 'storytelling'

Consumer duty taught advisers importance of 'storytelling'

Digital vulnerability must be a focus for 2024

Digital vulnerability must be a focus for 2024

Adviser raises consumer duty concerns over Hargreaves’ cashback offer

Adviser raises consumer duty concerns over Hargreaves’ cashback offer

Consumer duty ‘underpins’ other FCA work, says Rathi

Consumer duty ‘underpins’ other FCA work, says Rathi

FCA: consumer duty is not any less important for closed products

FCA: consumer duty is not any less important for closed products

Advisers underestimate extent to which clients care about returns

Advisers underestimate extent to which clients care about returns

Centralised propositions make it easier to meet consumer duty

Centralised propositions make it easier to meet consumer duty

Consumer duty is not a 'once and done' exercise, warns FCA

Consumer duty is not a 'once and done' exercise, warns FCA

Advisers have more protection conversations following consumer duty

Advisers have more protection conversations following consumer duty

AI could help firms comply with consumer duty

AI could help firms comply with consumer duty

‘Ambiguity’ in consumer duty rules could cause ‘frustration’ for firms

‘Ambiguity’ in consumer duty rules could cause ‘frustration’ for firms

Mortgage broker mandates vulnerability assessments amid FCA warning

Mortgage broker mandates vulnerability assessments amid FCA warning

Consumer duty tool will help advisers 'embrace' regulations, says PFS

Consumer duty tool will help advisers 'embrace' regulations, says PFS

FCA: Most consumer duty compliant firms have engaged leadership

FCA: Most consumer duty compliant firms have engaged leadership

Review finds big gap in funds' assessment of value reports

Review finds big gap in funds' assessment of value reports

Consumer duty: 'There's no right or wrong'

Consumer duty: 'There's no right or wrong'

The CEO must lead the culture of the business

The CEO must lead the culture of the business

‘Consumer duty is hub of what a financial planning business must do’

‘Consumer duty is hub of what a financial planning business must do’

Consumer duty is not a point in time but a long-term behaviour change

Consumer duty is not a point in time but a long-term behaviour change

Consumer duty costs will fall to customers

Consumer duty costs will fall to customers

FCA analyses lenders’ fair value assessments

FCA analyses lenders’ fair value assessments

What companies need to do to be compliant with the consumer duty

What companies need to do to be compliant with the consumer duty

Consumer Duty Alliance hits 10k members in 5 months

Consumer Duty Alliance hits 10k members in 5 months

Consumer Duty Alliance appoints former FCA specialist to lead forum

Consumer Duty Alliance appoints former FCA specialist to lead forum

Target markets tool take-up amid consumer duty push

Target markets tool take-up amid consumer duty push

'Broad brush' rules have unintended consequences for advisers and clients

'Broad brush' rules have unintended consequences for advisers and clients

Consumer duty not just tick-box exercise, the work must continue

Consumer duty not just tick-box exercise, the work must continue

Advisers spend £20k on consumer duty

Advisers spend £20k on consumer duty

Fair value will be hardest part of consumer duty for advisers

Fair value will be hardest part of consumer duty for advisers

Advisers unsure how to advise clients on consumer duty

Advisers unsure how to advise clients on consumer duty

Consumer duty will drive growth in protection recommendations

Consumer duty will drive growth in protection recommendations

Third of advisers expect fees to increase with consumer duty

Third of advisers expect fees to increase with consumer duty

Protection Guru partners with platform for consumer duty help

Protection Guru partners with platform for consumer duty help

Ex-PFS president: consumer duty is an opportunity for businesses

Ex-PFS president: consumer duty is an opportunity for businesses

Rockhold hits £1bn asset milestone

Rockhold hits £1bn asset milestone

Consumer duty – are you ready for the July 31 deadline?

Consumer duty – are you ready for the July 31 deadline?

Defaqto tool aims to help advisers meet consumer duty rules

Defaqto tool aims to help advisers meet consumer duty rules

What have you done to comply with the consumer duty?

What have you done to comply with the consumer duty?

Cashflow planning can 'ensure' consumer duty requirements are met

Cashflow planning can 'ensure' consumer duty requirements are met

Bank savings rates 'blatant profiteering' as MPs step up campaign

Bank savings rates 'blatant profiteering' as MPs step up campaign

One month to go: how firms should prepare for consumer duty

One month to go: how firms should prepare for consumer duty

Consumer duty: firms should consider if outsourcing impacts outcomes

Consumer duty: firms should consider if outsourcing impacts outcomes

Consumer duty opportunity to address 'barriers' to protection

Consumer duty opportunity to address 'barriers' to protection

Consumer duty requires shift in culture, says FCA

Consumer duty requires shift in culture, says FCA